Refund policy

We have a 30-day return policy, which means you have 30 days from the delivery date to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at robin@iamglytja.com
. If your return is accepted, we’ll send you a return shipping label (for incorrect or damaged items) or instructions for sending your item back. Items sent back without prior approval will not be accepted.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you receive the wrong product, so we can evaluate the issue and make it right.

Exceptions / Non-returnable Items

Perishable goods (food, flowers, plants)

Custom products (special orders or personalized items)

Personal care goods (beauty products)

Hazardous materials, flammable liquids, or gases

Sale items and gift cards

Exchanges

The fastest way to exchange is to return the item you have. Once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return. If approved, the refund will be processed automatically to your original payment method. Please note, it may take some time for your bank or credit card company to process and post the refund.

 Return Shipping Costs: Customers are responsible for return shipping costs unless the return is due to our error (wrong or defective item).

 Contact us anytime at robin@iamglytja.com